办公室经理

工作日程

• Office Managers work full-time jobs, typically indoors during normal business hours. 

典型职责

• Manage and coordinate general and organizational administrative tasks
• Draft, send, receive, and reply to office correspondence, as necessary
• Process incoming and outgoing mail and deliveries
• Manage/route incoming calls or assist the receptionist with call handling
• Keep track of supply inventories; reorder/restock when needed
• Use databases to input and retrieve data and run reports
• Oversee IT procurement processes
• Create physical and digital records management file systems; ensure proper safeguarding of sensitive information 
• Help with calendaring, travel and lodging arrangements, filing reimbursement for expenses, etc. 
• Manage office budgets; track and forecast expenses; verify credit card purchases and reconcile monthly billing statements 
• Reserve and prepare rooms for meetings. Ensure equipment is tested and ready to use (such as speakerphones, microphones, laptops, projectors, presentation pointers, and other IT or audiovisual equipment) 
• Assist with planning organizational events, including ordering sufficient catering, or sending out parking permits and providing directions to external attendees, etc. 
• Establish contracts with vendors and service providers; review invoices for accuracy 
• Oversee facility maintenance work and groundskeeping; ensure workplace safety policies are distributed and adhered to
• Implement office physical safety and security procedures, such as fire and emergency response plans

额外责任

• Write and revise general and specific office policies and processes
• Assist with recruiting, interviewing, and hiring new staff
• Supervise applicable staff; provide training and feedback 
• Establish schedules; approve paid time off; resolve interpersonal disputes 
• Listen to employee concerns and assist with finding resolutions 
• Assist employees with workers' compensation claims, as required

软技能

• 准确度 
• 适应性强
• 注重细节
• 沟通技巧 
• 保密性
• 客户服务 
• 注重细节
• 独立的 
• 倡议
• Leadership and supervisory skills
• 循序渐进 
• 多任务处理
• 监测
• 有组织的
• 耐心
• 解决问题
• 可靠的 
• 日程安排
• 健全的判断和决策
• 时间管理 

技术技能

• Budgeting and financial tracking 
• Facilities management principles
• General fire safety and emergency response 
• 人力资源管理 
• Inventory control
• IT procurement
• Knowledge of office management procedures
• Proficiency in office software and equipment (i.e., computers, printer/scanner/copiers, multi-line phones, audiovisual equipment, presentation equipment) 
• Records management

• Construction and engineering firms
• Convention centers
• 公司
• 教育机构
• Financial institutions
• 政府机构
• 宾馆
• 律师事务所
• Media and publishing companies
• 医疗设施 
• 非营利组织
• 私营公司
• 房地产机构
• Recreational facilities
• 宗教组织
• 研究机构
• 零售店
• Small businesses and startups
• Transportation and utilities companies

Picture an efficiently running office, from timely emails to well-coordinated meetings. At its core is an Office Manager, the linchpin who juggles multiple roles ranging from administration to IT! And while the job certainly can come with a lot of stress, it doesn’t always come with an equal amount of recognition. 

Office Managers are expected to guide processes and tasks, manage diverse teams, and hold things together…often without anyone realizing how vital their role is! 

They have to stay flexible and ready to tackle new challenges without much preparation time. When things don’t go according to plan, it might be up to the Office Manager to work late or come in on the weekend to get a process or project back on track!

In the evolving world of office management, keeping up to date is vital! Remote work management is a major trend, with large parts of the American labor force now working from home. Office Managers have adapted in order to oversee remote teams and ensure workers keep up with tasks while staying motivated. 

AI and other automation tools are revolutionizing the way countless tasks are handled, keeping Office Managers busy as they learn, implement, and train others on these new methods of doing things. 

Meanwhile, in every industry there’s an increased emphasis on sustainable practices, so Office Managers are trying to help organizations stay as paperless as possible. These are just a few of the trends impacting this dynamic career field! 

Office Managers tend to be highly organized individuals capable of multitasking and staying focused. They may develop these skills from an early age, perhaps through school activities or due to being given responsibilities and chores at home. They usually have great leadership and management skills, which can develop through extracurricular activities such as playing team sports, for example!